PRINCESS GEM & JEWELLERY is not just another jewellery store – it is an entire shopping experience. We work hard to bring you the most beautiful products along with exceptional customer service, so you feel like you are right here in store with us!
Whether you’re shopping with us online or in our showroom, we also offer a 21 day full refund policy, making it easy to return or exchange items (Conditions Apply).
FAQ
Yes, most of our engagement rings and wedding bands are custom-made. View our portfolio at Exclusive Services page. With a team of designers originating from Indonesia, Hong Kong and Singapore, Princess Gem & Jewellery’s customers are presented with a wide array of choices in different styles of Jewellery design. We also offer our customers with the opportunity for greater involvement in designing their own Jewellery through our customized Jewellery services. From the size, shape, cut, colour and setting, every customized design is exclusive to its creator. Submit your request here to create something unique for your love one!
If you are in Sri Lanka, you may come by our show room to get sized. If not, any local jewelry store should offer free sizing. When you get sized, take note of which type of sizers they used- thin, wide or comfort fit (meaning they were rounded on the inside). Jewelers will not have quarter sizes, but will be able to determine if you need a quarter size or not.
Yes. Princess Gem & Jewellery offers platinum, 18K white gold, 18k rose gold, and 18k yellow gold as a typical option for most styles. We also offer 14k white gold, 14K rose gold, 14k yellow gold, and palladium upon request. For more information about these options, please contact us.
Yes, for that extra personal touch, we offer personalized engraving. It’s available on most of our rings and all engraving-friendly items.
It takes 3-4 weeks to custom-make the ring after design is confirmed. Design typically takes 1 – 2 weeks depending on the complexity of design, customer feedback on the design and availability of gem stones. The making of the ring will only begin after design is confirmed.